Frequently Asked Questions (FAQ)

General Questions

1. What is OS Games?

OS Games is a skill-based fantasy cricket platform that allows users to create virtual teams, compete in contests, and win rewards based on real-life player performances.

2. Is OS Games legal in India?

Yes! Fantasy cricket is classified as a game of skill under Indian law, making it 100% legal in most Indian states. We operate only in states where fantasy sports are legally permitted.

3. Who can play on OS Games?

• Only users 18 years or older can participate.
• Users must reside in states where fantasy cricket is legal in India.

4. How do I register on OS Games?

1. Visit www.osgames.shop.
2. Enter your mobile number and receive an SMS link.
3. Download the app and create an account.
4. Verify your identity and start playing!

Gameplay & Rules

5. How does fantasy cricket work?

• Select a match from the available fixtures.
• Create your fantasy team by choosing 11 players from both teams within a given budget.
• Assign a Captain (2x points) and Vice-Captain (1.5x points) to maximize points.
• Join a contest and earn points based on real player performances.
• The higher your score, the better your chances of winning rewards!

6. What types of contests are available?

• Free Contests – Participate without any entry fee.
• Paid Contests – Compete for bigger rewards with an entry fee.
• Head-to-Head Contests – Compete 1v1 against another user.
• Private Contests – Create custom contests to play with friends.

7. How is scoring done in fantasy cricket?

Points are awarded based on real-life player performances, including runs, wickets, catches, stumpings, strike rates, economy rates, and milestone bonuses. Captain and Vice-Captain multipliers further boost your score.

For a complete breakdown, visit our Scoring Rules page.

Deposits & Withdrawals

8. How can I deposit money on OS Games?

• Go to the Wallet section in the app.
• Choose a preferred payment method (UPI, Paytm, Net Banking, Credit/Debit Card, etc.).
• Enter the amount and complete the transaction securely.

9. How do I withdraw my winnings?

• Visit the Withdraw section in your account.
• Enter the amount and your linked bank or UPI details.
• Withdrawals are processed within 24-48 hours (KYC verification required).

10. Is my money safe on OS Games?

Yes! We use secure payment gateways and follow strict security measures to protect all transactions.

Responsible Gaming

11. Does OS Games promote responsible gaming?

Absolutely! We ensure a safe and responsible gaming environment by:

• Restricting access to users below 18 years.
• Allowing self-exclusion for players who need a break.
• Ensuring transparency and fair play across all contests.

12. Can I set deposit limits on my account?

Yes, users can set daily, weekly, or monthly deposit limits for better control over their spending.

Troubleshooting & Support

13. What should I do if I forget my password?

• Click on Forgot Password on the login page.
• Enter your registered mobile number or email.
• Follow the instructions to reset your password.

14. How can I contact customer support?

If you have any issues, reach out to us via:
Email: [email protected]

15. Where can I find more information about OS Games?

Visit our official website at www.osgames.co for complete details about our platform, contests, and policies.